Shipping & Returns
Your satisfaction is our success. If you wish to return or exchange any item please advise us within 7 days of delivery.
All returns require a RA# and returns sent directly to our studio without a RA# will not be accepted. To request a Return Authorization, please submit a RA request through our online Contact Us form or submit a case through your Found My Animal member portal. Items must not have been used or damaged in anyway. You will be responsible for the cost of postage/courier for returned goods unless the original item was shipped in error.
Free Shipping applies to orders that are not returned for a refund. Refund requests will be honored and processed less the shipping cost.
We pride ourselves on our super easy exchange policy. If you need to exchange your item, simply contact us through the Contact Us form with your request and we will send out the new item as soon as it's made. We do not require the original item receipt prior to shipping the exchange, and ask that you donate the original item to your local animal shelter instead, or send the item back at your expense to be donated on your behalf.
Embroidered items are final sale and cannot be returned for full refund. If you need to exchange for sizing and style purposes, an embroidery fee will be issued.
*Due to the ongoing pandemic, production times may vary.*
How to return an item
Please re-package your item carefully so that it returns to us undamaged. You will be responsible for the package until we receive it so please make sure your item is insured and/or able to be traced. We recommend using an insured postage/courier method as we can not accept responsibility for items not shipped by ourselves.
International exchanges will be charged shipping fees
*Please note: Due to the current Pandemic, we do not accept returns on face masks.*
Our products are designed to last and last. If your item fails to exceed your expectations please contact us at firstname.lastname@example.org.
Oxidation on Brass/Bronze harware parts are not considered faulty, but a mere natural process that occurs. We embrace oxidation as a beautiful aspect of our product. If you prefer shiny hardware, please purchase Brass Cleaner at your local hardware store!
Returns Shipping Address
Found My Animal
45 Pine Grove Avenue,
Kingston, NY, 12401
Any item purchased from one of our retailers must be returned or exchanged through that retailer. All our products are handcrafted to order and require time to produce.
All orders lost by postage carriers will be honored with a replacement. We do not offer refunds on lost packages or the replacements issued.